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Coordinating Knowledge Work in Multiteam Programs: Findings From a Large-Scale Agile Development Program
(Journal article; Peer reviewed, 2018)Software development projects have undergone remarkable changes with the arrival of agile development approaches. Although intended for small, self-managing teams, these approaches are used today for large development ... -
Coordination in multi-team programmes: An investigation of the group mode in large-scale agile development
(Journal article; Peer reviewed, 2017)Coordination of work teams is critical when managing large programmes that involve multiple teams. Prior studies of knowledge work indicate that such work relies heavily on coordination through "personal" modes such as ... -
Coordination of ARKTRANS and the ShortSeaXML
(Research report, 2008)This report shows the results from the work with coordination of ARKTRANS, the Norwegian framework architecture for multimodal ITS, and the European ShortSea XML implementation project. The work was initialised and financed ... -
Coordination Strategies When Working from Anywhere: A Case Study of Two Agile Teams
(Chapter; Peer reviewed, 2022)Effective coordination is the key to successful agile teams. They rely on frequent interactions and mutual adjustment to manage dependencies between activities, which traditionally has been solved by co-locating the team. ... -
COROID: A Crowdsourcing-based Companion Drones to Tackle Current and Future Pandemics
(Peer reviewed; Journal article, 2022)Due to the current COVID-19 virus, which has already been declared a pandemic by the World Health Organization (WHO), we are witnessing the greatest pandemic of the decade. Millions of people are being infected, resulting ... -
Corporate-level communities at Ericsson: Parallel organizational structure for fostering alignment for autonomy
(Peer reviewed; Journal article, 2019)Organizational management traditionally has taken care of all the important strategy, structure, and work-design decisions, as well as most of the ongoing decisions about work procedures. In large-scale corporations with ... -
Cost-effective processing of a piezoresistive MEMS cantilever sensor
(Chapter, 2011)In this paper cost-effective methods for fabrication of a piezoresistive cantilever sensor for industrial use are focused. The intended use of the presented cantilever is a medical application. A closer description of the ... -
Costs of treating childhood malaria, diarrhoea and pneumonia in rural Mozambique and Uganda
(Peer reviewed; Journal article, 2022)Background: Globally, nearly half of all deaths among children under the age of 5 years can be attributed to malaria, diarrhoea, and pneumonia. A significant proportion of these deaths occur in sub-Saharan Africa. Despite ... -
Could the Outsourcing of Incident Response Management Provide a Blueprint for Managing Other Cloud Security Requirements?
(Journal article; Peer reviewed, 2017)In this chapter, we consider whether the outsourcing of incident management is a viable technological approach that may be transferable to other cloud security management requirements. We review a viable approach to ... -
Coupling time-indexed and big-M formulations for real-time train scheduling during metro service disruptions
(Peer reviewed; Journal article, 2020)Track disruptions in metro systems may lead to severe train delays with many passengers stranded at platforms, unable to board on overloaded trains. Dispatchers may put in place different recovery actions, such as alternating ... -
Cross-Sectional Carrier Lifetime Profiling and Deep Level Monitoring in Silicon Carbide Films Exhibiting Variable Carbon Vacancy Concentrations
(Peer reviewed; Journal article, 2022)The carrier lifetime control over 150 μm thick 4H-SiC epitaxial layers via thermal generation and annihilation of carbon vacancy (VC) related Z1/2 lifetime killer sites is reported. The defect developments upon typical SiC ... -
Cubic silicon carbide as a potential photovoltaic material
(Peer reviewed; Journal article, 2016)In this work we present a significant advancement in cubic silicon carbide (3C-SiC) growth in terms of crystal quality and domain size, and indicate its potential use in photovoltaics. To date, the use of 3C-SiC for ... -
Current Challenges of AI Standardisation in the Digitising Industry
(Chapter, 2022)The digital transformation of industrial sectors is highly dynamic, and standardisation plays an essential role in achieving the objectives set for this transformation. In this context, AI standardisation efforts and ... -
Curved passive mixing structures: a robust design to obtain efficient mixing and mass transfer in microfluidic channels
(Peer reviewed; Journal article, 2021)Analyte mixing and delivery to a functionalized sensor surface are important to realize several advantages associated with biosensors integrated with microfluidic channels. Here, we present a comparison between a herringbone ... -
Customer Journey Heatmaps: a wake-up call
(Chapter, 2018)A certain company experienced an increasing level of dissatisfaction among its customers with the service it provided, and disagreed internally about the root causes of the negative trend. This case study describes a ... -
Customer journey measures - State of the art research and best practices
(Research report, 2013)We have conducted a systematic review of the scientific literature on customer journeys to support our work on customer journey measures in the research project Customer Care 2015. A total of 54 journal and conference ... -
Customer journeys
(Others, 2023)The customer journey concept concerns the process of service provision from the customer perspective. Here, the service process is analyzed in terms of its concrete customer interactions, so called touchpoints, typically ... -
Customer journeys and process mining – challenges and opportunities
(Peer reviewed; Journal article, 2024)Recently, there has been increased awareness about the importance of data derived from actual customer journeys, including the subjective customer experience, in the analysis and evaluation of service quality. In this ... -
Customer Journeys: A Systematic Literature Review
(Journal article; Peer reviewed, 2018)Purpose – Customer journeys has become an increasingly important topic in service management and design. The study reviews customer journey terminology and approaches within the research literature prior to 2013, mainly ... -
Cutting process monitoring with an instrumented boring bar measuring cutting force and vibration
(Journal article; Peer reviewed, 2018)We present an industrialized version of a boring bar with embedded sensors and electronics that measure cutting forces and vibration. The novel tool gives the operator or process developer valuable insight into the cutting ...