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A Service Design Thinking Approach for Stakeholder-Centred eHealth

dc.contributor.authorLee, Eunji
dc.date.accessioned2018-02-01T12:32:38Z
dc.date.available2018-02-01T12:32:38Z
dc.date.created2016-09-06T13:30:15Z
dc.date.issued2016
dc.identifier.citationExploring Complexity in Health: An Interdisciplinary Systems Approach, 2016, 177-181nb_NO
dc.identifier.isbn978-1-61499-677-4
dc.identifier.urihttp://hdl.handle.net/11250/2481209
dc.description.abstractStudies have described the opportunities and challenges of applying service design techniques to health services, but empirical evidence on how such techniques can be implemented in the context of eHealth services is still lacking. This paper presents how a service design thinking approach can be applied for specification of an existing and new eHealth service by supporting evaluation of the current service and facilitating suggestions for the future service. We propose Service Journey Modelling Language and Service Journey Cards to engage stakeholders in the design of eHealth services.nb_NO
dc.language.isoengnb_NO
dc.relation.ispartofExploring Complexity in Health: An Interdisciplinary Systems Approach
dc.rightsNavngivelse-Ikkekommersiell 4.0 Internasjonal*
dc.rights.urihttp://creativecommons.org/licenses/by-nc/4.0/deed.no*
dc.titleA Service Design Thinking Approach for Stakeholder-Centred eHealthnb_NO
dc.typeChapternb_NO
dc.description.versionpublishedVersionnb_NO
dc.source.pagenumber177-181nb_NO
dc.identifier.cristin1378602
dc.relation.projectNorges forskningsråd: 219606nb_NO
cristin.unitcode7401,90,12,0
cristin.unitnameNettbaserte systemer og tjenester
cristin.ispublishedtrue
cristin.fulltextoriginal
cristin.qualitycode1


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