A Service Design Thinking Approach for Stakeholder-Centred eHealth
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Original versionExploring Complexity in Health: An Interdisciplinary Systems Approach, 2016, 177-181
Studies have described the opportunities and challenges of applying service design techniques to health services, but empirical evidence on how such techniques can be implemented in the context of eHealth services is still lacking. This paper presents how a service design thinking approach can be applied for specification of an existing and new eHealth service by supporting evaluation of the current service and facilitating suggestions for the future service. We propose Service Journey Modelling Language and Service Journey Cards to engage stakeholders in the design of eHealth services.