ValidKI: A Method for Designing Indicators to Monitor the Fulfillment of Business Objectives with Particular Focus on Quality and ICT-supported Monitoring of Indicators

Abstract

In this report we present our method ValidKI for designing indicators to monitor the fulfillment of business objectives with particular focus on quality and ICT-supported monitoring of indicators. A set of indicators is valid with respect to a business objective if it measures the degree to which the business or relevant part thereof fulfills the business objective. ValidKI consists of six main steps. We demonstrate the method on an example case focusing on the use of electronic patient records in a hospital environment. Oppdragsgiver: Research Council of Norway