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    • Chatbots for social good 

      Følstad, Asbjørn; Brandtzæg, Petter Bae; Feltwell, Tom; Law, Effie L.-C.; Tscheligi, Manfred; Luger, Ewa (Chapter, 2018)
      Chatbots are emerging as an increasingly important area for the HCI community, as they provide a novel means for users to interact with service providers. Due to their conversational character, chatbots are potentially ...

    • A Checklist for Supply Chain Security for Critical Infrastructure Operators 

      Jaatun, Martin Gilje; Sæle, Hanne (Chapter, 2024)
      Critical infrastructure applications do not emerge fully formed, but generally rely on components and services from third-party vendors. This paper presents a brief survey on good practice for security requirements to be ...

    • Co-creation for innovation: why do customers get involved? 

      Chasanidou, Dimitra; Karahasanovic, Amela (Chapter, 2017)
      Companies employ innovation platforms, like crowdsourcing and open innovation platforms, to gather ideas and engage their customers in service innovation processes. Although this might be a technically easy way for customer ...

    • Communicating service offers in a conversational user interface - An exploratory study of user preferences in chatbot interaction 

      Følstad, Asbjørn; Halvorsrud, Ragnhild (OZCHI'20: Proceedings of the 32nd Australian Conference on Human-Computer-Interaction;, Chapter; Peer reviewed, 2020)
      The increased interest in chatbots accentuates the importance of conversational design. A key conversational design challenge concerns how to communicate available service offers to users. We present an exploratory study, ...

    • Communication for Air Traffic Management (ATM) in Northern Areas 

      Håkegård, Jan Erik; Bakken, Trond (Chapter, 2009)
      It is currently a significant ongoing effort worldwide to develop the future Air Traffic Management (ATM) system. As part of this work, a satellite communication system may ease the congestion problem for ATM services in ...

    • A Comparison of Consistent Discretizations for Elliptic Problems on Polyhedral Grids 

      Klemetsdal, Øystein Strengehagen; Møyner, Olav; Raynaud, Xavier; Lie, Knut-Andreas (Chapter, 2020)
      In this work, we review a set of consistent discretizations for second-order elliptic equations, and compare and contrast them with respect to accuracy, monotonicity, and factors affecting their computational cost (degrees ...

    • Compatibility Study in the AeroMACS Frequency Band 

      Håkegård, Jan Erik (Chapter, 2011)
      This paper contains results from compatibility studies between AeroMACS and other systems operating in the same or adjacent frequency bands. These systems are RLAN, AMT, MLS and FSS feeder links. For compatibility with the ...

    • Competitive high variance, low volume manufacturing with robot manipulators 

      Transeth, Aksel Andreas; Stepanov, Alexey; Linnerud, Ådne Solhaug; Ening, Klaus; Gjerstad, Tone Beate (Chapter, 2020)
      Competitive robotized manufacturing of high specter variance, low volume product lines represents market opportunities for manufacturing companies, but cost-efficient production is challenging. In this paper, we present ...

    • Components of a Visual Language for Service Design 

      Halvorsrud, Ragnhild; Lee, Eunji; Haugstveit, Ida Maria; Følstad, Asbjørn (Chapter, 2014)
      The increasing interest in service design implies the need for more formal approaches to the analysis, conceptualization, and implementation of services. In particular, this is critical when multiple actors, such as ...

    • The Computing Fleet: Managing Microservices-based Applications on the Computing Continuum 

      Roman, Dumitru; Song, Hui; Loupos, Konstantinos; Krousarlis, Thomas; Soylu, Ahmet; Skarmeta, Antonio F. (Chapter, 2022)
      In this paper we propose the concept of "Computing Fleet" as an abstract entity representing groups of heterogeneous, distributed, and dynamic infrastructure elements across the Computing Continuum (covering the Edge- ...

    • Concluding Remarks and Final Thoughts on Digital Transformation 

      Mikalef, Patrick; Parmiggiani, Elena (Chapter, 2022)
      While we have accumulated much knowledge over the past decades about how organizations engage in digital transformation, future developments are likely to make a lot of this knowledge at least partially obsolete. New forms ...

    • Context-Aware Digital Twins to Support Software Management at the Edge 

      Dautov, Rustem; Song, Hui (Chapter, 2023)
      With millions of connected edge gateways, there is a pressing challenge of remote maintenance of containerised software components after the initial release. To support remote update operations, edge software providers ...

    • Context-driven Policies Enforcement for Edge-based IoT Data Sharing-as-a-Service 

      Nguyen, Huu-Ha; Phung, Phu H.; Nguyen, Phu Hong; Truong, Hong-Linh (Chapter, 2022)
      Sharing real-time data originating from connected devices is crucial to real-world intelligent Internet of Things (IoT) applications, i.e., based on artificial intelligence/machine learning (AI/ML). Such IoT data sharing ...

    • A continuous OT cybersecurity risk analysis and Mitigation process 

      Hanssen, Geir Kjetil; Thieme, Christoph Alexander; Bjarkø, Andrea Vik; Lundteigen, Mary Ann; Bernsmed, Karin Elisabeth; Jaatun, Martin Gilje (Chapter, 2023)
      Operational Technology (OT) systems are becoming increasingly software-driven and connected. This creates new digitalization opportunities but can also increase the risk of cyber security breaches than can have severe ...

    • ContrastNER: Contrastive-based Prompt Tuning for Few-shot NER 

      Layegh, Amirhossein; Hossein Payberah, Amir; Soylu, Ahmet; Roman, Dumitru; Matskin, Mihhail (Chapter, 2023)
      Prompt-based language models have produced encouraging results in numerous applications, including Named Entity Recognition (NER) tasks. NER aims to identify entities in a sentence and provide their types. However, the ...

    • Convective Dissolution in Field Scale Co2 Storage Simulations Using the OPM Flow Simulator 

      Sandve, Tor Harald; Gasda, Sarah E.; Rasmussen, Atgeirr; Rustad, Alf Birger (SINTEF Proceedings;7, Chapter; Peer reviewed; Conference object, 2021)
      In this work we introduce an accurate and efficient way of including the effect of convective mixing in field scale 3D simulations. The effect of the convective mixing is included in the field scale simulations by introducing ...

    • Coordination Strategies When Working from Anywhere: A Case Study of Two Agile Teams 

      Sporsem, Tor Thorsrud; Moe, Nils Brede (Chapter; Peer reviewed, 2022)
      Effective coordination is the key to successful agile teams. They rely on frequent interactions and mutual adjustment to manage dependencies between activities, which traditionally has been solved by co-locating the team. ...

    • Cost-effective processing of a piezoresistive MEMS cantilever sensor 

      Clausen, Ingelin; Moe, Sigurd T.; Vogl, Andreas (Chapter, 2011)
      In this paper cost-effective methods for fabrication of a piezoresistive cantilever sensor for industrial use are focused. The intended use of the presented cantilever is a medical application. A closer description of the ...

    • Current Challenges of AI Standardisation in the Digitising Industry 

      Vermesan, Ovidiu; Coppola, Marcello; John, Reiner; De Luca, Cristina; Bahr, Roy; Urlini, Giulio (Chapter, 2022)
      The digital transformation of industrial sectors is highly dynamic, and standardisation plays an essential role in achieving the objectives set for this transformation. In this context, AI standardisation efforts and ...

    • Customer Journey Heatmaps: a wake-up call 

      von Zernichow, Roger; Skjuve, Marita; Halvorsrud, Ragnhild (Chapter, 2018)
      A certain company experienced an increasing level of dissatisfaction among its customers with the service it provided, and disagreed internally about the root causes of the negative trend. This case study describes a ...