The customer journey concept concerns the process of service provision from the customer perspective. Here, the service process is analyzed in terms of its concrete customer interactions, so called touchpoints, typically ...

Purpose – Customer journeys has become an increasingly important topic in service management and design. The study reviews customer journey terminology and approaches within the research literature prior to 2013, mainly ...

The infamous darknet hosts an underground economy for illegal goods and services, some of which can be purchased and used for cyber attacks. By analyzing the properties and popularity of such items, we can get indications ...

The ongoing digitalization of critical infrastructures enables more efficient processes, but also comes with new challenges related to potential cyber-physical attacks or incidents. To manage their associated risk, a precise ...

Small and Medium Enterprises (SMEs) are increasingly exposed to cyber risks. Some of the main reasons include budget constraints, the employees’ lack of cybersecurity awareness, cross-sectoral cyber risks, lack of security ...

Cybersecurity and related security management become important issues in railway projects and operations when implementing new digitalised technology. The railway industry is facing an increasing degree of digitalisation ...

Dette notatet beskriver konseptet digital transformatorstasjon, og skisser relevante cyberrelaterte sårbarheter og mottiltak. For grunnleggende sikkerhetsnivå (basisnivå) anbefaler vi at det gjennomføres risikoanalyse med ...

This report presents an updated assessment of the cyberthreat landscape in the context of CySiMS-SE. It is based on the previous work from CySiMS “D1.1 Risk Model and Analysis” and the methodology from CySiMS-SE “D2.1 ...

In this report an overview is given over condition monitoring (CM) and structural health monitoring(SHM) for offshore wind turbines with a special focus on two innovative sensor types – Fiber Bragg Grating (FBG) and ...

Daily stand-up meetings are commonly used for software teams to collaborate and exchange information, but conducting them in a way that benefits the whole team can be challenging. We describe factors that can affect meetings ...