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dc.contributor.authorSkjuve, Marita
dc.contributor.authorHaugstveit, Ida Maria
dc.contributor.authorFølstad, Asbjørn
dc.contributor.authorBrandtzæg, Petter Bae
dc.date.accessioned2020-02-27T10:31:28Z
dc.date.available2020-02-27T10:31:28Z
dc.date.created2019-03-01T15:06:33Z
dc.date.issued2019
dc.identifier.citationHuman Technology. 2019, 15 (1), 30-54.nb_NO
dc.identifier.issn1795-6889
dc.identifier.urihttp://hdl.handle.net/11250/2644138
dc.descriptionOriginal article available at http://dx.doi.org/10.17011/ht/urn.201902201607nb_NO
dc.description.abstractAdvances in artificial intelligence strengthen chatbots’ ability to resemble human conversational agents. For some application areas, it may be tempting not to be transparent regarding a conversational agent’s nature as chatbot or human. However, the uncanny valley theory suggests that such lack in transparency may cause uneasy feelings in the user. In this study, we combined quantitative and qualitative methods to investigate this issue. First, we used a 2 x 2 experimental research design (n = 28) to investigate effects of lack in transparency on the perceived pleasantness of the conversation in addition to perceived human likeness and affinity for the conversational agent. Second, we conducted an exploratory analysis of qualitative participant reports on these conversations. We did not find that a lack in transparency negatively affected user experience, but we identified three factors important to participants’ assessments. The findings are of theoretical and practical significance and motivate future research.nb_NO
dc.language.isoengnb_NO
dc.publisherUniversity of Jyväskylä, Agora Centernb_NO
dc.relation.urihttp://humantechnology.jyu.fi/archive/vol-15/issue-1/help-is-my-chatbot-falling-into-the-uncanny-valley-an-empirical-study-of-user-experience-in-human2013chatbot-interaction
dc.rightsNavngivelse-Ikkekommersiell 4.0 Internasjonal*
dc.rights.urihttp://creativecommons.org/licenses/by-nc/4.0/deed.no*
dc.subjectChatbotsnb_NO
dc.subjectHuman–chatbot interactionnb_NO
dc.titleHelp! Is my chatbot falling into the uncanny valley? An empirical study of user experience in human-chatbot interactionnb_NO
dc.typeJournal articlenb_NO
dc.typePeer reviewednb_NO
dc.description.versionpublishedVersionnb_NO
dc.rights.holderThis work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.nb_NO
dc.source.pagenumber30-54nb_NO
dc.source.volume15nb_NO
dc.source.journalHuman Technologynb_NO
dc.source.issue1nb_NO
dc.identifier.doi10.17011/ht/urn.201902201607
dc.identifier.cristin1681780
dc.relation.projectNorges forskningsråd: 270940nb_NO
cristin.unitcode7401,90,12,0
cristin.unitnameSoftware and Service Innovation
cristin.ispublishedtrue
cristin.fulltextoriginal
cristin.qualitycode1


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