Different Chatbots for Different Purposes: Towards a Typology of Chatbots to Understand Interaction Design
Chapter
Accepted version
Date
2019Metadata
Show full item recordCollections
- Publikasjoner fra CRIStin - SINTEF AS [5867]
- SINTEF Digital [2536]
Original version
Internet Science. INSCI 2018 International Workshops, St. Petersburg, Russia, October 24–26, 2018, Revised Selected Papers. 10.1007/978-3-030-17705-8_13Abstract
Chatbots are emerging as interactive systems. However, we lack knowledge on how to classify chatbots and how such classification can be brought to bear in analysis of chatbot interaction design. In this workshop paper, we propose a typology of chatbots to support such classification and analysis. The typology dimensions address key characteristics that differentiate current chatbots: the duration of the user's relation with the chatbot (short-term and long-term), and the locus of control for user's interaction with the chatbot (user-driven and chatbot-driven). To explore the usefulness of the typology, we present four example chatbot purposes for which the typology may support analysis of high-level chatbot interaction design. Furthermore, we analyse a sample of 57 chatbots according to the typology dimensions. The relevance and application of the typology for developers and service providers are discussed. Different Chatbots for Different Purposes: Towards a Typology of Chatbots to Understand Interaction Design