Developing a Social Innovation Methodology in the Web 2.0 Era

Abstract

The world is facing a growing number of societal challenges such as inequality rise, political upheaval, ageing population, etc. Governments are struggling to keep up to theirs existing service offers, making it difficult for tackling overarching social challenges alone. The active involvement of citizens in partaking social innovations is seen as potential solution to those wider challenges. However, the majority of the population lacks an understanding of social innovation and on how to contribute. In this work, we present a social innovation methodology catering citizens without previous social innovation experience and accessible via an ICT platform. We describe the designing process of the methodology, the core aspects of the resulting methodology and its validation.