• Design Feedback from Users Through an Online Social Platform: Benefits and Limitations 

      Følstad, Asbjørn; Haugstveit, Ida Maria; Kvale, Knut; Karahasanovic, Amela (Peer reviewed; Journal article, 2016)
      Online social platforms, such as blogs, discussion forums and social networking sites, are increasingly explored as venues for user-centred evaluations; in particular, for design feedback from users. We present a multi-case ...
    • Designing a Modeling Language for Customer Journeys: Lessons Learned from User Involvement 

      Halvorsrud, Ragnhild; Boletsis, Costas; Garcia-Ceja, Enrique (Chapter; Peer reviewed, 2021)
      Although numerous methods have been formalized for handling the technical aspects of developing domain-specific modeling languages (DSMLs), user needs and usability aspects are often addressed in ad hoc manners and late ...
    • User Involvement in the Design of ML-Infused Systems 

      Karahasanovic, Amela; Nilsson, Erik Gøsta; Grani, Giorgio; Pettersen, Kjell Fredrik; Karabeg, Leo; Schittekat, Patrick (Chapter, 2021)
      Advances in machine learning (ML) open up possibilities for better supporting the decision making that occurs in high-stakes domains such as air traffic management (ATM). The success of such decision-making systems highly ...