Blar i SINTEF Digital på emneord "Chatbots"

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    • Future directions for chatbot research: an interdisciplinary research agenda 

      Følstad, Asbjørn; Araujo, Theo; Law, Effie Lai-Chong; Brandtzæg, Petter Bae; Papadopoulos, Symeon; Reis, Lea; Baez, Marcos; Laban, Guy; McAllister, Patrick; Ischen, Carolin; Wald, Rebecca; Catania, Fabio; Meyer von Wolff, Raphael; Hobert, Sebastian; Luger, Ewa (Peer reviewed; Journal article, 2021)
      Chatbots are increasingly becoming important gateways to digital services and information—taken up within domains such as customer service, health, education, and work support. However, there is only limited knowledge ...

    • Help! Is my chatbot falling into the uncanny valley? An empirical study of user experience in human-chatbot interaction 

      Skjuve, Marita; Haugstveit, Ida Maria; Følstad, Asbjørn; Brandtzæg, Petter Bae (Journal article; Peer reviewed, 2019)
      Advances in artificial intelligence strengthen chatbots’ ability to resemble human conversational agents. For some application areas, it may be tempting not to be transparent regarding a conversational agent’s nature as ...

    • My AI Friend: How Users of a Social Chatbot Understand Their Human–AI Friendship 

      Brandtzæg, Petter Bae; Skjuve, Marita; Følstad, Asbjørn (Peer reviewed; Journal article, 2022)
      Use of conversational artificial intelligence (AI), such as humanlike social chatbots, is increasing. While a growing number of people is expected to engage in intimate relationships with social chatbots, theories and ...