Blar i SINTEF Digital på forfatter "van As, Nena"
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Effects of humanlikeness and conversational breakdown on trust in chatbots for customer service
Law, Effie L.-C.; Følstad, Asbjørn; van As, Nena (Chapter, 2022)Trust in chatbots can be shaped by various factors such as humanlikeness in terms of visual appearance and conversational content, and conversational performance in terms of the chatbot’s ability to avoid conversational ... -
Effects of prior experience, gender, and age on trust in a banking chatbot with(out) breakdown and repair
Law, Effie Lai-Chong; van As, Nena; Følstad, Asbjørn (Chapter, 2023)Trust is an attitudinal construct that can be sensitive to prior experience, gender, and age. In our study, we explored how trust in a banking chatbot might be shaped by these user characteristics. Statistical analysis of ...