Blar i SINTEF Open på forfatter "Følstad, Asbjørn"
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Deep learning for prediction of depressive symptoms in a large textual dataset
Uddin, Md Zia; Dysthe, Kim Kristoffer; Følstad, Asbjørn; Brandtzæg, Petter Bae (Peer reviewed; Journal article, 2021)Depression is a common illness worldwide with potentially severe implications. Early identification of depressive symptoms is a crucial first step towards assessment, intervention, and relapse prevention. With an increase ... -
Design Feedback from Users Through an Online Social Platform: Benefits and Limitations
Følstad, Asbjørn; Haugstveit, Ida Maria; Kvale, Knut; Karahasanovic, Amela (Peer reviewed; Journal article, 2016)Online social platforms, such as blogs, discussion forums and social networking sites, are increasingly explored as venues for user-centred evaluations; in particular, for design feedback from users. We present a multi-case ... -
Different Chatbots for Different Purposes: Towards a Typology of Chatbots to Understand Interaction Design
Følstad, Asbjørn; Skjuve, Marita; Brandtzæg, Petter Bae (Lecture Notes in Computer Science;11551, Chapter, 2019)Chatbots are emerging as interactive systems. However, we lack knowledge on how to classify chatbots and how such classification can be brought to bear in analysis of chatbot interaction design. In this workshop paper, we ... -
Effects of humanlikeness and conversational breakdown on trust in chatbots for customer service
Law, Effie L.-C.; Følstad, Asbjørn; van As, Nena (Chapter, 2022)Trust in chatbots can be shaped by various factors such as humanlikeness in terms of visual appearance and conversational content, and conversational performance in terms of the chatbot’s ability to avoid conversational ... -
Effects of prior experience, gender, and age on trust in a banking chatbot with(out) breakdown and repair
Law, Effie Lai-Chong; van As, Nena; Følstad, Asbjørn (Chapter, 2023)Trust is an attitudinal construct that can be sensitive to prior experience, gender, and age. In our study, we explored how trust in a banking chatbot might be shaped by these user characteristics. Statistical analysis of ... -
EFFIN. Case-undersøkelse av brukerinvolvering i AltInn-prosjektet
Følstad, Asbjørn (Research report, 2007)Brukertesting i AltInn-prosjektet er gjort gjenstand for en case-undersøkelse. AltInn er blant de viktigste og mest visjonære offentlige IT-utviklingsprosjektene i Norge i dag, med enhver borger og privat virksomhet som ... -
Engasjement på Mitt Arbeiderparti
Følstad, Asbjørn; Lüders, Marika; Johannessen, Marius Rohde (Research report, 2011)Denne rapporten presenterer funn fra en undersøkelse av hvordan Arbeiderpartiet best mulig kan engasjere medlemmer og andre interesserte gjennom lokallagssonerlagsoner på Mitt Arbeiderparti. Det primære datagrunnlaget er ... -
Enjoyment: Lessons from Karasek
Brandtzæg, Petter Bae; Følstad, Asbjørn; Heim, Jan (Chapter, 2018) -
Enjoyment: Lessons from Karasek
Brandtzæg, Petter Bae; Følstad, Asbjørn; Heim, Jan (Chapter, 2018)What makes some experiences enjoyable, and other experiences not? How can we understand enjoyment in human factors design; what components should we consider when we are designing for enjoyment? This chapter explores a ... -
Finding Relevant Psychoeducation Content for Adolescents Experiencing Symptoms of Depression: Content Analysis of User-Generated Online Texts
Dysthe, Kim Kristoffer; Haavet, Ole Rikard; Røssberg, Jan Ivar; Brandtzæg, Petter Bae; Følstad, Asbjørn; Klovning, Atle (Peer reviewed; Journal article, 2021)Background: Symptoms of depression are frequent in youth and may develop into more severe mood disorders, suggesting interventions should take place during adolescence. However, young people tend not to share mental ... -
FLAMINKO: Usability evaluation of work-domain specific applications. Experiences and lessons learnt.
Følstad, Asbjørn (Research report, 2009)Work-domain specific software solutions represent important challenges for usability evaluation methods; particularly related to the lack of context knowledge resources available to the usability experts involved in the ... -
From participatory design to co-creation
Følstad, Asbjørn (Chapter, 2017) -
Future directions for chatbot research: an interdisciplinary research agenda
Følstad, Asbjørn; Araujo, Theo; Law, Effie Lai-Chong; Brandtzæg, Petter Bae; Papadopoulos, Symeon; Reis, Lea; Baez, Marcos; Laban, Guy; McAllister, Patrick; Ischen, Carolin; Wald, Rebecca; Catania, Fabio; Meyer von Wolff, Raphael; Hobert, Sebastian; Luger, Ewa (Peer reviewed; Journal article, 2021)Chatbots are increasingly becoming important gateways to digital services and information—taken up within domains such as customer service, health, education, and work support. However, there is only limited knowledge ... -
Help! Is my chatbot falling into the uncanny valley? An empirical study of user experience in human-chatbot interaction
Skjuve, Marita; Haugstveit, Ida Maria; Følstad, Asbjørn; Brandtzæg, Petter Bae (Journal article; Peer reviewed, 2019)Advances in artificial intelligence strengthen chatbots’ ability to resemble human conversational agents. For some application areas, it may be tempting not to be transparent regarding a conversational agent’s nature as ... -
Hi, can I help? Exploring how to design a mental health chatbot for youths
Høiland, Camilla Gudmundsen; Følstad, Asbjørn; Karahasanovic, Amela (Peer reviewed; Journal article, 2020)Chatbots represent new opportunities for low-threshold preventive mental health support to youths. To provide needed knowledge regarding how to design chatbots for this purpose, we present an exploratory design study where ... -
How can a chatbot support human resource management? Exploring the operational interplay.
Taule, Tina; Følstad, Asbjørn; Fostervold, Knut Inge (Chapter, 2022)Chatbots are increasingly taken up to support organizational functions and processes, particularly in support of the Human Resource Management (HRM) function. However, there is a lack of knowledge on the organizational ... -
How Journalists and Social Media Users Perceive Online Fact-Checking and Verification Services.
Brandtzæg, Petter Bae; Følstad, Asbjørn; Chaparro Domínguez, María Ángeles (Journal article; Peer reviewed, 2017)While services for fact-checking and verification to counter fake news in social media have increased, little research has investigated how journalists and the public perceive such services. This study reflects the outcomes ... -
The Human Likeness of Government Chatbots – An Empirical Study from Norwegian Municipalities
Følstad, Asbjørn; Larsen, Anna Grøndahl; Bjerkreim-Hanssen, Nina (Chapter, 2023)While chatbots represent a potentially useful supplement to government information and service provision, transparency requirements imply the need to make sure that this technology is not confused with human support. ... -
Hva mener aktive Internett-brukere om offentlige Internett-tjenester? Resultater fra en online spørreskjemaundersøkelse gjennomført våren 2006.
Følstad, Asbjørn; Heim, Jan; Brandtzæg, Petter Bae (Research report, 2006)SINTEF gjennomførte en online spørreundersøkelse i perioden mars-juni 2006. Tema for undersøkelsen var aktive Internettbrukeres bruk av-, og synspunkter på offentlige tjenester på Internett. Utvalget besto av 655 personer. ... -
Improving service quality through customer journey analysis
Halvorsrud, Ragnhild; Kvale, Knut; Følstad, Asbjørn (Journal article; Peer reviewed, 2016)Purpose: The purpose of this paper is to propose a framework based on customer journeys for a structured portrayal of service delivery from the customer’s point of view. The paper also introduces customer journey analysis ...