Blar i SINTEF Open på forfatter "Følstad, Asbjørn"
-
Investigating the user experience of customer service chatbot interaction: a framework for qualitative analysis of chatbot dialogues
Følstad, Asbjørn; Taylor, Cameron (Peer reviewed; Journal article, 2021)The uptake of chatbots for customer service depends on the user experience. For such chatbots, user experience in particular concerns whether the user is provided relevant answers to their queries and the chatbot interaction ... -
Involving Users in the Design of Sharing Economy Services
Følstad, Asbjørn; Chasanidou, Dimitra; Haugstveit, Ida Maria; Halvorsrud, Ragnhild (Chapter, 2017)Involving users in the design of sharing economy services is important to re-alize the expected growth in this market. However, such involvement may be challenging due to the complexity and networked character of the service ... -
Kunde-til-kunde gjenbrukstjenester i Norge. Status og markedspotensial
Lüders, Marika; Følstad, Asbjørn (SINTEF Rapport;, Research report, 2015)Denne rapporten oppsummerer resultatene fra surveyundersøkelsen som ble gjennomført i august 2015 for å undersøke status og markedspotensial for kunde-til-kunde gjenbrukstjenester i Norge. Surveyen er besvart av 807 ... -
Living Labs for Innovation and Development of Information and Communication Technology: A Literature Review
Følstad, Asbjørn (Journal article; Peer reviewed, 2008)Living Labs are environments for involving users in innovation and development, and are regarded as a way of meeting the innovation challenges faced by information and communication technology (ICT) service providers. ... -
A longitudinal study of human–chatbot relationships
Skjuve, Marita; Følstad, Asbjørn; Fostervold, Knut Inge; Brandtzæg, Petter Bae (Peer reviewed; Journal article, 2022)Social chatbots have become more advanced, paving the way for human–chatbot relationships (HCRs). Although this phenomenon has already received some research attention, the results have been contradictory, and there is ... -
A Longitudinal Study of Self-Disclosure in Human-Chatbot Relationships
Skjuve, Marita; Følstad, Asbjørn; Brandtzæg, Petter Bae (Peer reviewed; Journal article, 2023)Self-disclosure in human–chatbot relationship (HCR) formation has attracted substantial interest. According to social penetration theory, self-disclosure varies in breadth and depth and is influenced by perceived rewards ... -
My AI Friend: How Users of a Social Chatbot Understand Their Human–AI Friendship
Brandtzæg, Petter Bae; Skjuve, Marita; Følstad, Asbjørn (Peer reviewed; Journal article, 2022)Use of conversational artificial intelligence (AI), such as humanlike social chatbots, is increasing. While a growing number of people is expected to engage in intimate relationships with social chatbots, theories and ... -
My Chatbot Companion – a Study of Human-Chatbot Relationships
Skjuve, Marita; Følstad, Asbjørn; Fostervold, Knut Inge; Brandtzæg, Petter Bae (Peer reviewed; Journal article, 2021)There has been a recent surge of interest in social chatbots, and human–chatbot relationships (HCRs) are becoming more prevalent, but little knowledge exists on how HCRs develop and may impact the broader social context ... -
NETPOWER: Deltagernes erfaring med Mitt Arbeiderparti. Resultater fra spørreskjemaundersøkelse og gruppeintervjuer
Følstad, Asbjørn; Lüders, Marika (Research report, 2010)Mitt Arbeiderparti er Arbeiderpartiets nettsider for politisk diskusjon som skal favne bredden av partiets medlemmer og andre politisk interesserte. For å få kunnskap om hvordan deltagerne på Mitt Arbeiderparti opplever ... -
NETPOWER: Erfaringer med Mitt Arbeiderparti etter valgkampen 2009
Følstad, Asbjørn (Research report, 2010)Arbeiderpartiet har som del av prosjektet NETPOWER, tatt i bruk nettsamfunnsløsningen Origo med sonen Mitt Arbeiderparti. Denne sonen er opprettet i tilknytning til egne soner for fylkes- og lokallag, soner for enkeltmedlemmer ... -
Nettpratrobotene vil endre måten vi kommuniserer med internett.
Brandtzæg, Petter Bae; Følstad, Asbjørn (Journal article, 2018-06-28) -
Organizational Factors Affecting Successful Implementation of Chatbots for Customer Service
Zhang, Juliana J. Y.; Følstad, Asbjørn; Bjørkli, Cato A. (Peer reviewed; Journal article, 2021)While chatbots have become an important part of customer service operations, there is a knowledge gap concerning organizational aspects of chatbot implementation and management. In response to this gap, we present a study ... -
Preface: Innovation in HCI- What Can We Learn from DesignThinking?
Culén, Alma Leora; Følstad, Asbjørn (Journal article, 2016) -
Preliminary workshop proceedings: "New Approaches to Requirements Elicitation" and "How can HCI Improve Social Media Development?"
Karahasanovic, Amela; Følstad, Asbjørn; Brandtzæg, Petter Bae (Research report, 2008) -
Proceedings of the INTERACT 2009 workshop:Towards a manifesto of Living Lab co-creation
Følstad, Asbjørn (Research report, 2009)We arranged a workshop on co-creation in Living Labs at INTERACT 2009. We received 10 papers in response to the workshop call for papers. Of these, eithr were accepted for the workshop following peer review. The papers, ... -
Putting a Face on Algorithms: Personas for Modeling Artificial Intelligence
Karahasanovic, Amela; Følstad, Asbjørn; Schittekat, Patrick (Chapter; Peer reviewed, 2021)We propose a new type of personas, artificial intelligence (AI) personas, as a tool for designing systems consisting of both human and AI agents. Personas are commonly used in design practices for modelling users. We argue ... -
Sharing economy services as human-machine networks: Implications for policy making
Følstad, Asbjørn; Skjuve, Marita; Haugstveit, Ida Maria; Lech, Till Christopher (Chapter, 2018)The emerging sharing economy has important policy implications. To strengthen the basis for policy making, we present an interview study involving sharing economy service owners, policy maker representatives, and research ... -
Social software for co-creation in Living Labs - lessons learnt
Følstad, Asbjørn; Karahasanovic, Amela (SINTEF Rapport;, Research report, 2012)In this report we summarize the results from our work on requirements and design of social software for co-creation in Living Labs, conducted within the SociaLL project.Social design feedback is proposed as an approach to ... -
Social software for co-creation in Living Labs: Solutions and experiences
Følstad, Asbjørn; Karahasanovic, Amela (SINTEF Rapport;, Research report, 2013)In this report we summarize the results from our work on requirements and design of social software for co-creation in Living Labs, conducted within the SociaLL project. The intended readership of the report is practitioners ... -
SociaLL initial framework for understanding social software for co-creation in Living Labs
Følstad, Asbjørn; Ebbesson, Esbjørn; Hammer-Jacobsen, Thomas; Bergvall-Kåreborn, Birgitta (Research report, 2011)Living Labs is a relatively new approach to involving users in the innovation and development processes and has received great interest lately. In the NordForsk research project SociaLL we aim to use social software for ...