The Effect of Digitalization and Human-Centric on Companies’ Production Performances

Abstract

Industry 5.0 is the inclusion of humans in the production line. This is because human is now considered a prerequisite for any industry to enhance production performances. However, most of the technological enablers still do not consider the human factor in the production system and only a few articles expose the impact of human-centric approaches and digitalization on production performance. Therefore, this study applied a questionnaire-based survey approach to map out the level of digitalization and human-centric in companies of different sizes and identify the impact on production flexibility and throughput performances on the production systems. The survey was conducted using Google Forms. One of the key findings is the level of digitalization should go hand in hand with human centricity. Both the production performances of product throughput and process flexibility have an S-shape tendency where a high level of human-centric can have a positive impact on both production performances. Respondents from different sizes of enterprises in different regions of the world and job nature can have a different perception of both the degree of human-centric and digitalization. Companies should consider different human roles like managers and engineers in the human-centric framework to enhance human-centric in a more holistic approach.