Blar i SINTEF Proceedings på forfatter "Martens, Carmen"
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Exploring the Concept of Customer-Perceived Intimacy in Healthscapes
Martens, Carmen; Herssens, Jasmien; Delcourt, Cécile (SINTEF Proceedings;8, Chapter; Peer reviewed; Conference object, 2021)Background —It is recognized that servicescapes (i.e., the manmade physical surroundings in which a service takes place) both affect customer and employee attitudes and behaviours. This is particularly the case in healthcare ...