Blar i Publikasjoner fra CRIStin - SINTEF AS på forfatter "Abbas, Nadia"
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Chatbots as Part of Digital Government Service Provision – A User Perspective
Abbas, Nadia; Følstad, Asbjørn; Bjørkli, Cato (Chapter, 2023)Chatbots are taken up as part of digital government service provision. While the success of chatbots for this purpose depends on these being accepted by their intended users, there is a lack of knowledge concerning user ...