To improve current knowledge on analysis in usability evaluation, we present the findings of a survey study involving155 usability practitioners who have reported on their latest usability evaluation. The study is based ...

Background: Depression is common during adolescence. Early intervention can prevent it from developing into more progressive mental disorders. Combining information technology and clinical psychoeducation is a promising ...

Efficient human-machine networks require productive interaction between human and machine actors. In this study, we address how a strengthening of machine agency, for example through increasing Levels of automation, affect ...

Ved Statensk Vegvesen har man som målsetning at 80 prosent av førstegangssøkere som skal søke førerkort klasse B, gjør dette gjennom den Internettbaserte tjenesten SOFI (Søknad Om Førerkort på Internett). Gjennom ...

Chatbots are taken up as part of digital government service provision. While the success of chatbots for this purpose depends on these being accepted by their intended users, there is a lack of knowledge concerning user ...

Companies are increasingly using chatbots to provide customer service. Despite this trend, little in-depth research has been conducted on user experience and user motivation for this important application area of conversational ...

Chatbots have been around for decades. However, the real buzz around this technology did not start until the spring of 2016. Reasons for the sudden renewed interest in chatbots include massive advances in artificial ...

The increasing interest in service design implies the need for more formal approaches to the analysis, conceptualization, and implementation of services. In particular, this is critical when multiple actors, such as ...

The customer journey concept concerns the process of service provision from the customer perspective. Here, the service process is analyzed in terms of its concrete customer interactions, so called touchpoints, typically ...