• Automation in Human-Machine Networks: How Increasing Machine Agency Affects Human Agency 

      Følstad, Asbjørn; Engen, Vegard; Haugstveit, Ida Maria; Pickering, J. Brian (Chapter, 2017)
      Efficient human-machine networks require productive interaction between human and machine actors. In this study, we address how a strengthening of machine agency, for example through increasing Levels of automation, affect ...
    • Components of a Visual Language for Service Design 

      Halvorsrud, Ragnhild; Lee, Eunji; Haugstveit, Ida Maria; Følstad, Asbjørn (Chapter, 2014)
      The increasing interest in service design implies the need for more formal approaches to the analysis, conceptualization, and implementation of services. In particular, this is critical when multiple actors, such as ...
    • Delt situasjonsforståelse under søk og redning i nordområdene 

      Haugstveit, Ida Maria; Skjetne, Jan Håvard; Walderhaug, Ståle; Antonsen, yngve; Ellingsen, May-Britt; Håheim-Saers, Nils; Heggelund, Yngve (SINTEF Rapport;, Research report, 2016)
      Prosjektets mål er å bidra til økt kunnskap om hvordan etablere delt situasjonsforståelse mellom sentrale aktører innen SAR i Nordområdet. Prosjektgruppa har arbeidet ut ifra en menneske-teknologi-organisasjon (MTO) ...
    • Design and evaluation of an electronic triage system for prehospital monitoring of patients 

      Haugstveit, Ida Maria; Eide, Aslak Wegner; Liverud, Anders Erik; Rake, Eivind L.; Dalgard, Steffen Harald; Vedum, Jon; Skjetne, Jan Håvard (Journal article; Peer reviewed, 2017)
      Prehospital emergency triage involves prioritising patients and deciding who are in the most urgent need of treatment and medical intervention. Currently used triage methods do not support simple sharing of patient-related ...
    • Help! Is my chatbot falling into the uncanny valley? An empirical study of user experience in human-chatbot interaction 

      Skjuve, Marita; Haugstveit, Ida Maria; Følstad, Asbjørn; Brandtzæg, Petter Bae (Journal article; Peer reviewed, 2019)
      Advances in artificial intelligence strengthen chatbots’ ability to resemble human conversational agents. For some application areas, it may be tempting not to be transparent regarding a conversational agent’s nature as ...
    • Involving Users in the Design of Sharing Economy Services 

      Følstad, Asbjørn; Chasanidou, Dimitra; Haugstveit, Ida Maria; Halvorsrud, Ragnhild (Chapter, 2017)
      Involving users in the design of sharing economy services is important to re-alize the expected growth in this market. However, such involvement may be challenging due to the complexity and networked character of the service ...
    • Sharing economy services as human-machine networks: Implications for policy making 

      Følstad, Asbjørn; Skjuve, Marita; Haugstveit, Ida Maria; Lech, Till Christopher (Chapter, 2018)
      The emerging sharing economy has important policy implications. To strengthen the basis for policy making, we present an interview study involving sharing economy service owners, policy maker representatives, and research ...