Blar i SINTEF Open på emneord "Dialogue analysis"
Viser treff 1-1 av 1
-
Investigating the user experience of customer service chatbot interaction: a framework for qualitative analysis of chatbot dialogues
(Peer reviewed; Journal article, 2021)The uptake of chatbots for customer service depends on the user experience. For such chatbots, user experience in particular concerns whether the user is provided relevant answers to their queries and the chatbot interaction ...