Blar i SINTEF Open på tidsskrift "Interacting with computers"
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An Initial Model of Trust in Chatbots for Customer Service – Findings from a Questionnaire Study
(Journal article; Peer reviewed, 2019)Chatbots are predicted to play a key role in customer service. Users’ trust in such chatbots is critical for their uptake. However, there is a lack of knowledge concerning users’ trust in chatbots. To bridge this knowledge ... -
Design Feedback from Users Through an Online Social Platform: Benefits and Limitations
(Peer reviewed; Journal article, 2016)Online social platforms, such as blogs, discussion forums and social networking sites, are increasingly explored as venues for user-centred evaluations; in particular, for design feedback from users. We present a multi-case ... -
A Longitudinal Study of Self-Disclosure in Human-Chatbot Relationships
(Peer reviewed; Journal article, 2023)Self-disclosure in human–chatbot relationship (HCR) formation has attracted substantial interest. According to social penetration theory, self-disclosure varies in breadth and depth and is influenced by perceived rewards ...