• Chatbots for active learning: A case of phishing email identification. 

      Hobert, Sebastian; Følstad, Asbjørn; Law, Effie L.-C. (Peer reviewed; Journal article, 2023)
      Chatbots represent a promising approach to provide instructional content and facilitate active learning processes. However, there is a lack of knowledge as how to design chatbot interactions for active learning. In response ...
    • Future directions for chatbot research: an interdisciplinary research agenda 

      Følstad, Asbjørn; Araujo, Theo; Law, Effie Lai-Chong; Brandtzæg, Petter Bae; Papadopoulos, Symeon; Reis, Lea; Baez, Marcos; Laban, Guy; McAllister, Patrick; Ischen, Carolin; Wald, Rebecca; Catania, Fabio; Meyer von Wolff, Raphael; Hobert, Sebastian; Luger, Ewa (Peer reviewed; Journal article, 2021)
      Chatbots are increasingly becoming important gateways to digital services and information—taken up within domains such as customer service, health, education, and work support. However, there is only limited knowledge ...