Blar i SINTEF Open på forfatter "Fornell Haugeland, Isabel Kathleen"
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Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design
Fornell Haugeland, Isabel Kathleen; Følstad, Asbjørn; Taylor, Cameron; Bjørkli, Cato (Peer reviewed; Journal article, 2022)Understanding the user experience of chatbots for customer service is essential to realize the potential of this technology. Such chatbots are typically designed for efficient and effective interactions, accentuating ...