Blar i SINTEF Open på forfatter "Bjerkreim-Hanssen, Nina"
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The Human Likeness of Government Chatbots – An Empirical Study from Norwegian Municipalities
Følstad, Asbjørn; Larsen, Anna Grøndahl; Bjerkreim-Hanssen, Nina (Chapter, 2023)While chatbots represent a potentially useful supplement to government information and service provision, transparency requirements imply the need to make sure that this technology is not confused with human support. ... -
User Interactions With a Municipality Chatbot—Lessons Learnt From Dialogue Analysis
Følstad, Asbjørn; Bjerkreim-Hanssen, Nina (Peer reviewed; Journal article, 2023)Chatbots are increasingly taken up by the public sector, as a means to efficient provision of information and services. However, there is a lack of knowledge on how users interact with such chatbots. To address this knowledge ...