Browsing SINTEF Open by Journals "Interacting with computers"

Now showing items 1-3 of 3

    • An Initial Model of Trust in Chatbots for Customer Service – Findings from a Questionnaire Study 

      Nordheim, Cecilie Bertinussen; Følstad, Asbjørn; Bjørkli, Cato Alexander (Journal article; Peer reviewed, 2019)
      Chatbots are predicted to play a key role in customer service. Users’ trust in such chatbots is critical for their uptake. However, there is a lack of knowledge concerning users’ trust in chatbots. To bridge this knowledge ...

    • Design Feedback from Users Through an Online Social Platform: Benefits and Limitations 

      Følstad, Asbjørn; Haugstveit, Ida Maria; Kvale, Knut; Karahasanovic, Amela (Peer reviewed; Journal article, 2016)
      Online social platforms, such as blogs, discussion forums and social networking sites, are increasingly explored as venues for user-centred evaluations; in particular, for design feedback from users. We present a multi-case ...

    • A Longitudinal Study of Self-Disclosure in Human-Chatbot Relationships 

      Skjuve, Marita; Følstad, Asbjørn; Brandtzæg, Petter Bae (Peer reviewed; Journal article, 2023)
      Self-disclosure in human–chatbot relationship (HCR) formation has attracted substantial interest. According to social penetration theory, self-disclosure varies in breadth and depth and is influenced by perceived rewards ...