Browsing SINTEF Open by Author "Larsen, Anna Grøndahl"
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The Human Likeness of Government Chatbots – An Empirical Study from Norwegian Municipalities
Følstad, Asbjørn; Larsen, Anna Grøndahl; Bjerkreim-Hanssen, Nina (Chapter, 2023)While chatbots represent a potentially useful supplement to government information and service provision, transparency requirements imply the need to make sure that this technology is not confused with human support. ...