Seeing is Believing: 3D-Printed Boundary Objects for the Additive Manufacturing Twin Transition

Abstract

This article describes the use of 3D-printed demonstrators as boundary objects in intra-firm collaboration processes aimed at implementing additive manufacturing (AM). AM is a disruptive digital technology with large potential environmental benefits. Demonstrators are common early in the learning process to familiarize organisations with AM, and it’s important to understand both their benefits and the limitations and risks involved.

The results suggest that 3D-printed demonstrators can be effective in establishing a common minimum level of knowledge across diverse professions within the same organisation. Having physical objects available makes conversations about AM more engaging and legitimizes the idea of utilising AM as realistic. However, the fabrication of demonstrators can be a lengthy and costly process, and the result may not be a good representation of the final design. Negative experiences in such initial trials may turn managers away from AM prematurely. Many of the benefits of demonstrators can be obtained by producing low-cost miniatures and/or polymer parts that will mitigate the risks.