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dc.contributor.authorLee, Eunji
dc.date.accessioned2018-02-01T12:36:32Z
dc.date.available2018-02-01T12:36:32Z
dc.date.created2016-05-30T19:57:01Z
dc.date.issued2016
dc.identifier.citationService Design Geographies. Proceedings of the ServDes2016 Conference, 2016, 228-240nb_NO
dc.identifier.isbn978-91-7685-738-0
dc.identifier.urihttp://hdl.handle.net/11250/2481210
dc.description.abstractThis paper presents the results from a qualitative study that examined how the transitions from service concepts through specification to implementation occur. Twelve people working in service organisations and service design agencies in Norway, were interviewed about their experience and opinions. The interviews were transcribed and analysed using NVivo10, and thematic analysis was applied to confirm the results from NVivo10. We found that there was a big communication gap between service concepts and implementation especially inside the service organisations. To bridge this gap, we propose two solutions: strengthening service design thinking inside the service organisations and having better methods and tools that support rigorous service specification. The results of the study can be useful to service organisations who wish to have deeper insight into the transition process, in addition to service designers and researchers to have a better understanding of the service design and development challenges inside service organisations.nb_NO
dc.language.isoengnb_NO
dc.relation.ispartofService Design Geographies. Proceedings of the ServDes2016 Conference
dc.relation.urihttp://www.ep.liu.se/ecp/article.asp?issue=125&article=019&volume=
dc.titleService Design Challenge: Transitioning From Concept to Implementationnb_NO
dc.typeChapternb_NO
dc.description.versionpublishedVersionnb_NO
dc.source.pagenumber228-240nb_NO
dc.identifier.cristin1358520
dc.relation.projectNorges forskningsråd: 219606nb_NO
cristin.unitcode7401,90,12,0
cristin.unitnameNettbaserte systemer og tjenester
cristin.ispublishedtrue
cristin.fulltextoriginal


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