Følstad, Asbjørn; Araujo, Theo; Law, Effie Lai-Chong; Brandtzæg, Petter Bae; Papadopoulos, Symeon; Reis, Lea; Baez, Marcos; Laban, Guy; McAllister, Patrick; Ischen, Carolin; Wald, Rebecca; Catania, Fabio; Meyer von Wolff, Raphael; Hobert, Sebastian; Luger, Ewa (Peer reviewed; Journal article, 2021)
Chatbots are increasingly becoming important gateways to digital services and information—taken up within domains such as customer service, health, education, and work support. However, there is only limited knowledge ...