• Analyzing User-Generated Web-Based Posts of Adolescents' Emotional, Behavioral, and Symptom Responses to Beliefs About Depression: Qualitative Thematic Analysis 

      Dysthe, Kim Kristoffer; Røssberg, Jan Ivar; Brandtzæg, Petter Bae; Skjuve, Marita; Haavet, Ole Rikard; Følstad, Asbjørn; Klovning, Atle (Peer reviewed; Journal article, 2023)
      Background: Depression is common during adolescence. Early intervention can prevent it from developing into more progressive mental disorders. Combining information technology and clinical psychoeducation is a promising ...
    • Business and pleasure? Relational interaction in conversational UX 

      Følstad, Asbjørn; Skjuve, Marita (Lecture, 2018)
    • Chatbots as a new user interface for providing health information to young people 

      Skjuve, Marita; Brandtzæg, Petter Bae (Others, 2018)
      Designing and developing chatbots as a new interface to provide Health information for young people needs a new understanding of new user needs and motivations, as well as privacy. What is needed to develop a successful ...
    • Chatbots for customer service: user experience and motivation 

      Følstad, Asbjørn; Skjuve, Marita (Proceedings of the 1st International Conference on Conversational User Interfaces;2019, Chapter; Peer reviewed, 2019)
      Companies are increasingly using chatbots to provide customer service. Despite this trend, little in-depth research has been conducted on user experience and user motivation for this important application area of conversational ...
    • Customer Journey Heatmaps: a wake-up call 

      von Zernichow, Roger; Skjuve, Marita; Halvorsrud, Ragnhild (Chapter, 2018)
      A certain company experienced an increasing level of dissatisfaction among its customers with the service it provided, and disagreed internally about the root causes of the negative trend. This case study describes a ...
    • Different Chatbots for Different Purposes: Towards a Typology of Chatbots to Understand Interaction Design 

      Følstad, Asbjørn; Skjuve, Marita; Brandtzæg, Petter Bae (Lecture Notes in Computer Science;11551, Chapter, 2019)
      Chatbots are emerging as interactive systems. However, we lack knowledge on how to classify chatbots and how such classification can be brought to bear in analysis of chatbot interaction design. In this workshop paper, we ...
    • Help! Is my chatbot falling into the uncanny valley? An empirical study of user experience in human-chatbot interaction 

      Skjuve, Marita; Haugstveit, Ida Maria; Følstad, Asbjørn; Brandtzæg, Petter Bae (Journal article; Peer reviewed, 2019)
      Advances in artificial intelligence strengthen chatbots’ ability to resemble human conversational agents. For some application areas, it may be tempting not to be transparent regarding a conversational agent’s nature as ...
    • Hva er et pasientforløp? 

      Halvorsrud, Ragnhild; Skjuve, Marita (SINTEF Rapport;, Research report, 2018)
      Pasientforløp har nærmest blitt et obligatorisk uttrykk i helsesammenheng, enten du er politiker, sykepleier, eller IT-ansvarlig. Denne rapporten oppsummerer resultater fra et forprosjekt der vi har undersøkt selve begrepet ...
    • Involving users in the development of a modeling language for customer journeys 

      Halvorsrud, Ragnhild; Sanchez, Odnan Ref; Boletsis, Costas; Skjuve, Marita (Peer reviewed; Journal article, 2023)
      Although numerous methods for handling the technical aspects of developing domain-specific modeling languages (DSMLs) have been formalized, user needs and usability aspects are often addressed late in the development process ...
    • A longitudinal study of human–chatbot relationships 

      Skjuve, Marita; Følstad, Asbjørn; Fostervold, Knut Inge; Brandtzæg, Petter Bae (Peer reviewed; Journal article, 2022)
      Social chatbots have become more advanced, paving the way for human–chatbot relationships (HCRs). Although this phenomenon has already received some research attention, the results have been contradictory, and there is ...
    • A Longitudinal Study of Self-Disclosure in Human-Chatbot Relationships 

      Skjuve, Marita; Følstad, Asbjørn; Brandtzæg, Petter Bae (Peer reviewed; Journal article, 2023)
      Self-disclosure in human–chatbot relationship (HCR) formation has attracted substantial interest. According to social penetration theory, self-disclosure varies in breadth and depth and is influenced by perceived rewards ...
    • My AI Friend: How Users of a Social Chatbot Understand Their Human–AI Friendship 

      Brandtzæg, Petter Bae; Skjuve, Marita; Følstad, Asbjørn (Peer reviewed; Journal article, 2022)
      Use of conversational artificial intelligence (AI), such as humanlike social chatbots, is increasing. While a growing number of people is expected to engage in intimate relationships with social chatbots, theories and ...
    • My Chatbot Companion – a Study of Human-Chatbot Relationships 

      Skjuve, Marita; Følstad, Asbjørn; Fostervold, Knut Inge; Brandtzæg, Petter Bae (Peer reviewed; Journal article, 2021)
      There has been a recent surge of interest in social chatbots, and human–chatbot relationships (HCRs) are becoming more prevalent, but little knowledge exists on how HCRs develop and may impact the broader social context ...
    • Sharing economy services as human-machine networks: Implications for policy making 

      Følstad, Asbjørn; Skjuve, Marita; Haugstveit, Ida Maria; Lech, Till Christopher (Chapter, 2018)
      The emerging sharing economy has important policy implications. To strengthen the basis for policy making, we present an interview study involving sharing economy service owners, policy maker representatives, and research ...
    • When the Social Becomes Non-Human: Young People’s Perception of Social Support in Chatbots 

      Brandtzæg, Petter Bae; Skjuve, Marita; Dysthe, Kim Kristoffer; Følstad, Asbjørn (Chapter, 2021)
      Although social support is important for health and well-being, many young people are hesitant to reach out for support. The emerging uptake of chatbots for social and emotional purposes entails opportunities and concerns ...