Blar i SINTEF Open på forfatter "Lee, Eunji"
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A Service Design Thinking Approach for Stakeholder-Centred eHealth
Lee, Eunji (Chapter, 2016)Studies have described the opportunities and challenges of applying service design techniques to health services, but empirical evidence on how such techniques can be implemented in the context of eHealth services is still ... -
A Visual Language for the Modelling of Service Delivery Processes to Support Business Processes Management
Lee, Eunji; Karahasanovic, Amela; Halvorsrud, Ragnhild (Journal article; Peer reviewed, 2015)Business process management aims to align the business processes of an organisation with customers’ needs. Such alignment is of particular importance for services and requires a good understanding of the interactions among ... -
Can Business Process Management Benefit from Service Journey Modelling Language?
Lee, Eunji; Karahasanovic, Amela (Chapter, 2013)Business process management aims to align the business processes of an organisation with customers' needs. Doing this is of particular importance for services and requires a good understanding of interactions among the ... -
Combining multivariate statistics and the think-aloud protocol to assess Human-Computer Interaction barriers in symptom checkers
Marco-Ruiz, Luis; Bønes, Erlend; de la Asuncion Gonzalez, Estela; Gabarron, Elia; Solis, Juan Carlos Aviles; Lee, Eunji; Traver, Vicente; Sato, Keiichi; Bellika, Johan Gustav (Journal article; Peer reviewed, 2017)Symptom checkers are software tools that allow users to submit a set of symptoms and receive advice related to them in the form of a diagnosis list, health information or triage. The heterogeneity of their potential users ... -
Components of a Visual Language for Service Design
Halvorsrud, Ragnhild; Lee, Eunji; Haugstveit, Ida Maria; Følstad, Asbjørn (Chapter, 2014)The increasing interest in service design implies the need for more formal approaches to the analysis, conceptualization, and implementation of services. In particular, this is critical when multiple actors, such as ... -
Describing Service Performances: What Are the Challenges?
Lee, Eunji (Journal article; Peer reviewed, 2017)To enhance operational sustainability of services, service quality is needed to be monitored. Expected and experienced service can be compared to evaluate service quality. Service performances involves a sequence of events ... -
Prototyping a Diet Self-management System for People with Diabetes with Cultural Adaptable User Interface Design
Lee, Eunji; Årsand, Eirik; Choi, Yoon-Hee; Østengen, Geir; Sato, Keiichi; Hartvigsen, Gunnar (Chapter, 2014) -
Service Design Challenge: Transitioning From Concept to Implementation
Lee, Eunji (Chapter, 2016)This paper presents the results from a qualitative study that examined how the transitions from service concepts through specification to implementation occur. Twelve people working in service organisations and service ... -
Using critical incidents in workshops to inform eHealth design
Grunloh, Christiane; Hallewell Haslwanter, Jean D; Kane, Bridget; Lee, Eunji; Lind, Thomas; Moll, Jonas; Rexhepi, Hanife; Scandurra, Isabella (Journal article; Peer reviewed, 2017)Demands for technological solutions to address the variety of problems in healthcare have increased. The design of eHealth is challenging due to e.g. the complexity of the domain and the multitude of stakeholders involved. ...