• A Visual Language for the Modelling of Service Delivery Processes to Support Business Processes Management 

      Lee, Eunji; Karahasanovic, Amela; Halvorsrud, Ragnhild (Journal article; Peer reviewed, 2015)
      Business process management aims to align the business processes of an organisation with customers’ needs. Such alignment is of particular importance for services and requires a good understanding of the interactions among ...
    • Augmented Reality and Virtual Reality for Retail Innovation 

      Boletsis, Costas; Karahasanovic, Amela (Journal article; Peer reviewed, 2018)
      Nye og bedre Augmented Reality (AR) og Virtual Reality (VR) applikasjoner utvikles helle tiden og brukes mer og mer i handel. Utvikling i AR and VR i løpet av de siste årene satt i gang mange innovasjoner i måten handelen ...
    • Can Business Process Management Benefit from Service Journey Modelling Language? 

      Lee, Eunji; Karahasanovic, Amela (Chapter, 2013)
      Business process management aims to align the business processes of an organisation with customers' needs. Doing this is of particular importance for services and requires a good understanding of interactions among the ...
    • Can Holistic Optimization Improve Airport Air Traffic Management Performance 

      Karahasanovic, Amela; Zeh, Theodor; Eide, Aslak Wegner; Schittekat, Patrick; Swendgaard, Hans; Bakhrankova, Krystsina; Grantz, Volker; Kjenstad, Dag; Mannino, Carlo; Rokitansky, Carl-Herbert; Gräupl, Thomas (Journal article; Peer reviewed, 2019)
      Air transportation is an important factor in the economic growth of the European Union; however, the current system is already approaching its capacity and cost limits, and therefore needs to be reformed to meet the demands ...
    • Co-creation for innovation: why do customers get involved? 

      Chasanidou, Dimitra; Karahasanovic, Amela (Chapter, 2017)
      Companies employ innovation platforms, like crowdsourcing and open innovation platforms, to gather ideas and engage their customers in service innovation processes. Although this might be a technically easy way for customer ...
    • "CyberWiseKids": Gamifying Education of Kids on Online Opportunities and Security Risks 

      Omerovic, Aida; Karahasanovic, Amela (SINTEF Rapport;2019:00385, Report, 2019)
      This report summarizes the motivation and the goals of the "CyberWiseKids" project proposal. The proposal was designed by SINTEF in 2015 and revised in 2016, with the aim of developing a research and innovation project ...
    • Design Feedback from Users Through an Online Social Platform: Benefits and Limitations 

      Følstad, Asbjørn; Haugstveit, Ida Maria; Kvale, Knut; Karahasanovic, Amela (Peer reviewed; Journal article, 2016)
      Online social platforms, such as blogs, discussion forums and social networking sites, are increasingly explored as venues for user-centred evaluations; in particular, for design feedback from users. We present a multi-case ...
    • Design for Trust - Online Grocery Shopping 

      Karahasanovic, Amela; Holm, Kristoffer T.; Nejad, Aria (Chapter, 2017)
      This paper presents our ongoing research into trust and the risks related to online grocery shopping. More specifically, we investigate how to increase customer trust when buying perishable products online. Online grocery ...
    • Designing for transitions in rural transport 

      Karahasanovic, Amela; Culén, Alma Leora; Skjetne, Jan Håvard; Hasle, Geir (Chapter, 2020)
      Rural areas are less attractive and sustainable for people and businesses alike, partially due to inadequate transport services. In this paper, we address transport-related challenges in rural Norway. The focal aspect of ...
    • Epilogue - Service Innovation Actor Engagement: An Integrative Model 

      Hollebeek, Linda D.; Andreassen, Tor Wallin; Smith, Dale; Grönquist, Daniel; Karahasanovic, Amela; Marquez, Alvaro (Journal article; Peer reviewed, 2018)
      Purpose: While (customer) engagement has been proposed as a volitional concept, our structuration theory/S-D logic-informed analyses of actors’ (e.g. employees’) engagement in service innovation reveal engagement as a ...
    • Hi, can I help? Exploring how to design a mental health chatbot for youths 

      Høiland, Camilla Gudmundsen; Følstad, Asbjørn; Karahasanovic, Amela (Peer reviewed; Journal article, 2020)
      Chatbots represent new opportunities for low-threshold preventive mental health support to youths. To provide needed knowledge regarding how to design chatbots for this purpose, we present an exploratory design study where ...
    • Immersive Technologies in Retail: Practices of Augmented and Virtual Reality 

      Boletsis, Costas; Karahasanovic, Amela (Chapter, 2020)
      In this work, we examine the value that immersive technologies can bring to retailing through the retail practices they facilitate. To that end, a literature review is conducted resulting in the documentation of 28 augmented ...
    • Key Performance Indicators in design for sustainable rural transport 

      Karahasanovic, Amela; Culén, Alma Leora; Skjetne, Jan Håvard; Hasle, Geir (Peer reviewed; Journal article, 2020)
      Rural areas are less attractive and sustainable for people and businesses alike, partially due to inadequate transport services. In this paper, we address transport-related challenges in rural Norway. The focal aspect of ...
    • Nasjonal førstehjelpsopplæring i grunnskolen. Kunnskapsgrunnlag for evaluering av pilotprosjekt 

      Ausen, Dag; Karahasanovic, Amela; Grut, Lisbet (SINTEF Rapport;, Research report, 2018)
      Denne rapporten presenterer et kunnskapsgrunnlag for prosjektet Førstehjelpsopplæring i grunnskolen. Rapporten baserer seg på analyse av 25 forskningsartikler, og trekker ut den viktigste kunnskapen som er relevant for ...
    • Preliminary workshop proceedings: "New Approaches to Requirements Elicitation" and "How can HCI Improve Social Media Development?" 

      Karahasanovic, Amela; Følstad, Asbjørn; Brandtzæg, Petter Bae (Research report, 2008)
    • Putting a Face on Algorithms: Personas for Modeling Artificial Intelligence 

      Karahasanovic, Amela; Følstad, Asbjørn; Schittekat, Patrick (Chapter; Peer reviewed, 2021)
      We propose a new type of personas, artificial intelligence (AI) personas, as a tool for designing systems consisting of both human and AI agents. Personas are commonly used in design practices for modelling users. We argue ...
    • SESAR Solution 08.01 Validation Plan (VALP) for V2 - Part I; D2.1.040 

      GUIBERT, Sandrine; FITZPATRICK, Marie; CRISCUOLO, Patrizia; DOHY, Didier; ILIEV, Boyan; LACATUS, Remus; Karahasanovic, Amela; Schittekat, Patrick; Nilsson, Erik Gøsta; ALLARD, Eric; NEYNS, Valérie; PUNTERO PARLA, Eva (Research report, 2019)
      This validation plan describes the V2 validation activities planned for solution 1 of the PJ08 Advanced Airspace Management. The aim of the planned validation activities in Wave 1 is to complete V2 maturity level of the ...
    • Social software for co-creation in Living Labs - lessons learnt 

      Følstad, Asbjørn; Karahasanovic, Amela (SINTEF Rapport;, Research report, 2012)
      In this report we summarize the results from our work on requirements and design of social software for co-creation in Living Labs, conducted within the SociaLL project.Social design feedback is proposed as an approach to ...
    • Social software for co-creation in Living Labs: Solutions and experiences 

      Følstad, Asbjørn; Karahasanovic, Amela (SINTEF Rapport;, Research report, 2013)
      In this report we summarize the results from our work on requirements and design of social software for co-creation in Living Labs, conducted within the SociaLL project. The intended readership of the report is practitioners ...
    • Supporting Air Traffic Controllers During Sector Configuration Changes in Dynamic Air Space Configuration 

      Karahasanovic, Amela; Nilsson, Erik Gøsta; Schittekat, Patrick; Vetle, Volden-Fredeberg; Smedsrud, Morten; CRISCUOLO, Patrizia; Giuseppe, Esposito (Journal article; Peer reviewed, 2019)
      There is an increasing demand for a means of addressing growth in air traffic amount and complexity. One such means, dynamic airspace configuration (DAC) proposes moving from fixed, static airspace configurations to ...