Business process management aims to align the business processes of an organisation with customers’ needs. Such alignment is of particular importance for services and requires a good understanding of the interactions among ...

Companies employ innovation platforms, like crowdsourcing and open innovation platforms, to gather ideas and engage their customers in service innovation processes. Although this might be a technically easy way for customer ...

This paper presents our ongoing research into trust and the risks related to online grocery shopping. More specifically, we investigate how to increase customer trust when buying perishable products online. Online grocery ...

Denne rapporten presenterer et kunnskapsgrunnlag for prosjektet Førstehjelpsopplæring i grunnskolen. Rapporten baserer seg på analyse av 25 forskningsartikler, og trekker ut den viktigste kunnskapen som er relevant for ...

In this report we summarize the results from our work on requirements and design of social software for co-creation in Living Labs, conducted within the SociaLL project. The intended readership of the report is practitioners ...

There is an increasing demand for a means of addressing growth in air traffic amount and complexity. One such means, dynamic airspace configuration (DAC) proposes moving from fixed, static airspace configurations to ...

Understanding users’ behaviour and expectations is a prerequisite for providing services tailored to their needs. We conducted a survey with 2,400 users to determine when, why and how they used a web-TV service and whether ...