Browsing SINTEF Open by Author "Karahasanovic, Amela"
Now showing items 1-17 of 17
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A Visual Language for the Modelling of Service Delivery Processes to Support Business Processes Management
Lee, Eunji; Karahasanovic, Amela; Halvorsrud, Ragnhild (Journal article; Peer reviewed, 2015)Business process management aims to align the business processes of an organisation with customers’ needs. Such alignment is of particular importance for services and requires a good understanding of the interactions among ... -
Augmented Reality and Virtual Reality for Retail Innovation
Boletsis, Costas; Karahasanovic, Amela (Journal article; Peer reviewed, 2018)Nye og bedre Augmented Reality (AR) og Virtual Reality (VR) applikasjoner utvikles helle tiden og brukes mer og mer i handel. Utvikling i AR and VR i løpet av de siste årene satt i gang mange innovasjoner i måten handelen ... -
Can Business Process Management Benefit from Service Journey Modelling Language?
Lee, Eunji; Karahasanovic, Amela (Chapter, 2013)Business process management aims to align the business processes of an organisation with customers' needs. Doing this is of particular importance for services and requires a good understanding of interactions among the ... -
Can Holistic Optimization Improve Airport Air Traffic Management Performance
Karahasanovic, Amela; Zeh, Theodor; Eide, Aslak Wegner; Schittekat, Patrick; Swendgaard, Hans; Bakhrankova, Krystsina; Grantz, Volker; Kjenstad, Dag; Mannino, Carlo; Rokitansky, Carl-Herbert; Gräupl, Thomas (Journal article; Peer reviewed, 2019)Air transportation is an important factor in the economic growth of the European Union; however, the current system is already approaching its capacity and cost limits, and therefore needs to be reformed to meet the demands ... -
Co-creation for innovation: why do customers get involved?
Chasanidou, Dimitra; Karahasanovic, Amela (Chapter, 2017)Companies employ innovation platforms, like crowdsourcing and open innovation platforms, to gather ideas and engage their customers in service innovation processes. Although this might be a technically easy way for customer ... -
"CyberWiseKids": Gamifying Education of Kids on Online Opportunities and Security Risks
Omerovic, Aida; Karahasanovic, Amela (SINTEF Rapport;2019:00385, Report, 2019)This report summarizes the motivation and the goals of the "CyberWiseKids" project proposal. The proposal was designed by SINTEF in 2015 and revised in 2016, with the aim of developing a research and innovation project ... -
Design for Trust - Online Grocery Shopping
Karahasanovic, Amela; Holm, Kristoffer T.; Nejad, Aria (Chapter, 2017)This paper presents our ongoing research into trust and the risks related to online grocery shopping. More specifically, we investigate how to increase customer trust when buying perishable products online. Online grocery ... -
Epilogue - Service Innovation Actor Engagement: An Integrative Model
Hollebeek, Linda D.; Andreassen, Tor Wallin; Smith, Dale; Grönquist, Daniel; Karahasanovic, Amela; Marquez, Alvaro (Journal article; Peer reviewed, 2018)Purpose: While (customer) engagement has been proposed as a volitional concept, our structuration theory/S-D logic-informed analyses of actors’ (e.g. employees’) engagement in service innovation reveal engagement as a ... -
Nasjonal førstehjelpsopplæring i grunnskolen. Kunnskapsgrunnlag for evaluering av pilotprosjekt
Ausen, Dag; Karahasanovic, Amela; Grut, Lisbet (SINTEF Rapport;, Research report, 2018)Denne rapporten presenterer et kunnskapsgrunnlag for prosjektet Førstehjelpsopplæring i grunnskolen. Rapporten baserer seg på analyse av 25 forskningsartikler, og trekker ut den viktigste kunnskapen som er relevant for ... -
Preliminary workshop proceedings: "New Approaches to Requirements Elicitation" and "How can HCI Improve Social Media Development?"
Karahasanovic, Amela; Følstad, Asbjørn; Brandtzæg, Petter Bae (Research report, 2008) -
Social software for co-creation in Living Labs - lessons learnt
Følstad, Asbjørn; Karahasanovic, Amela (SINTEF Rapport;, Research report, 2012)In this report we summarize the results from our work on requirements and design of social software for co-creation in Living Labs, conducted within the SociaLL project.Social design feedback is proposed as an approach to ... -
Social software for co-creation in Living Labs: Solutions and experiences
Følstad, Asbjørn; Karahasanovic, Amela (SINTEF Rapport;, Research report, 2013)In this report we summarize the results from our work on requirements and design of social software for co-creation in Living Labs, conducted within the SociaLL project. The intended readership of the report is practitioners ... -
Supporting Air Traffic Controllers During Sector Configuration Changes in Dynamic Air Space Configuration
Karahasanovic, Amela; Nilsson, Erik Gøsta; Schittekat, Patrick; Vetle, Volden-Fredeberg; Smedsrud, Morten; CRISCUOLO, Patrizia; Giuseppe, Esposito (Journal article; Peer reviewed, 2019)There is an increasing demand for a means of addressing growth in air traffic amount and complexity. One such means, dynamic airspace configuration (DAC) proposes moving from fixed, static airspace configurations to ... -
The NordiCHI 2008 Workshops: New Approaches to Requirements Elicitation & How Can HCI Improve Social Media Development?
Karahasanovic, Amela; Følstad, Asbjørn (Book, 2008) -
Understanding users of web-TV
Karahasanovic, Amela; Heim, Jan (Lecture, 2010)Understanding users’ behaviour and expectations is a prerequisite for providing services tailored to their needs. We conducted a survey with 2,400 users to determine when, why and how they used a web-TV service and whether ... -
Virtual Bodystorming: Utilizing Virtual Reality for Prototyping in Service Design
Boletsis, Costas; Karahasanovic, Amela; Fjuk, Annita (Chapter, 2017)The paper describes our ongoing work on a new prototyping method for service design, Virtual Bodystorming. Virtual Bodystorming utilizes Virtual Reality (VR) and enables the user to role-play the service scenario in a fully ... -
Zero Failure Management at Maximum Productivity in Safety Critical Control Room
Karahasanovic, Amela; Andersen, Bjørn; Hansson, Lisbeth; Langlo, Jan Alexander; Swengaard, Hans Erik; Zeh, Theodor; Grantz, Volker; Rubenser, Robert (Lecture, 2011)