A Configurational Approach to Task-Technology Fit in the Healthcare Sector
Peer reviewed, Journal article
Accepted version
Permanent lenke
https://hdl.handle.net/11250/2754862Utgivelsesdato
2019Metadata
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- Publikasjoner fra CRIStin - SINTEF AS [5866]
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Sammendrag
In spite of strong investments in digital technologies in the healthcare and medical services domain over the past couple of decades, one of the
most pressing issues is that in many cases the technologies that are adopted to
support the everyday tasks of professionals are often not used as intended, or
even not used at all. A growing number of studies have also noted negative
impacts in many circumstances when professionals such technologies them into
their work tasks. This poses a major concern as investments in supporting
technologies are often hindering efforts of professionals rather than enabling
them. Following a task-technology fit approach we build on a sample of 445
health and medical service professionals working in Norway. This study
explores the configurations of elements that lead to positive and negative
impacts when using digital technologies to support work. To derive results, we
utilize a fuzzy set qualitative comparative analysis (fsQCA) to showcase that
there are several different configurations of tasks, technologies, and use practices
that can either help produce positive impacts or create negative ones.